Delivery & Returns – PoolWale.com

1. Our Delivery Policy

Where We Ship

We ship to all serviceable pin codes across India.

Shipping Costs

Enjoy FREE shipping on all orders above [e.g., ₹2,000/-] within India. For orders below this value, a small shipping fee may apply. We clearly show this fee at checkout.

Estimated Delivery Times

  • Metro Cities: Expect delivery within 3-7 business days.
  • Other Cities/Tier 2 & 3: Delivery typically takes 5-10 business days.

Please remember, these are estimates. Sometimes, unexpected events like extreme weather, public holidays, or logistics issues can cause delays. We always keep you informed of any significant changes.

Tracking Your Order

Once we dispatch your order, you will receive an email and/or SMS. This includes a tracking number and a link to follow your shipment’s progress.

Cash on Delivery (COD)

COD is available for eligible pin codes and order values (usually up to [e.g., ₹20,000/-]). Our team may call you to verify your COD order before we dispatch it.

2. Returns & Replacements Policy

We want you to love your PoolWale purchase. If you’re not fully satisfied, here’s how our policy works:

Eligibility for Returns

  • You can request a return within 7 days of receiving your order.
  • The product must be unused, in its original packaging, and in resalable condition.
  • Please include all accessories, manuals, and warranty cards.
  • Products not eligible for return: This includes items bought during sales, used chemicals, custom-made items, or items with a broken seal.

Damaged or Defective Products

  • If your product arrives damaged or defective, please tell us immediately (within 24 hours of delivery). Provide clear images or videos of the damage to both the product and its packaging.
  • We will arrange a free pick-up of the damaged item. Then, we will offer you a replacement or a full refund.

How to Start a Return

  1. Log in to your PoolWale account. Go to “My Orders” and select the item you want to return.
  2. Clearly state why you are returning the item and upload relevant images/videos (if the item is damaged/defective).
  3. Our customer service team will review your request. They will then guide you through the next steps, including arranging a pick-up.

Return Pick-up Process

After approving your return request, we will arrange for a reverse pick-up from your delivery address. Please ensure you securely pack the product.

Refunds

  • We process refunds once we receive and inspect the returned item.
  • If eligible, refunds begin within 5-7 business days after product inspection.
  • The refund goes back to your original payment method. For COD orders, we process refunds via bank transfer (NEFT) to your provided bank account.

Order Cancellations

  • You can cancel your order before we dispatch it from our warehouse. Once dispatched, our return policy applies.
  • To cancel an order, please contact our customer support right away.

3. Our Warranty Policy

  • Many of our products include a 1-year manufacturer’s warranty from your purchase date.
  • The warranty covers manufacturing defects. It does not cover damage from improper installation, misuse, neglect, normal wear and tear, or natural events.
  • Keep your original purchase invoice and the product’s warranty card to claim warranty services.
  • For warranty claims, contact our customer support. Provide your order details and describe the issue. We will guide you through the process for repair, replacement, or service as per the manufacturer’s policy.