FAQs – PoolWale.com

Q: What is PoolWale.com?

A: PoolWale.com is India’s leading online store. We offer high-quality swimming pool filtration systems, pumps, accessories, above-ground pools, and spa solutions. Our goal is to bring global standards directly to your doorstep.

Q: Are your products genuine?

A: Yes, we only deal in genuine, high-quality products from reputable manufacturers like Austin. This ensures both durability and top performance. We are proud to be associated with Potent Water Care Pvt Ltd, a trusted name in the industry.

Q: Do you have a physical store?

A: We operate primarily online. This allows us to offer competitive pricing and nationwide delivery. However, we do maintain a corporate office and warehouse in [Your City, e.g., New Delhi].

Q: How can I place an order?

A: You can easily place an order through our website, poolwale.com. Simply add your desired products to the cart and proceed to our secure checkout.

Q: What payment methods do you accept?

A: We accept all major credit/debit cards, Net Banking, UPI, and Cash on Delivery (COD) for eligible orders. This gives you flexible payment options.

Q: Is COD available for all products or locations?

A: COD is available for most products and serviceable pin codes. Typically, this applies to orders up to a value of [e.g., ₹20,000/-]. You can easily check COD availability for your specific pin code on the product page or during checkout.

Q: What are your shipping charges?

A: We offer FREE shipping on all orders above [e.g., ₹2,000/-] across India. This helps you save more on your purchase.

Q: How long does delivery usually take?

A: For metro cities, estimated delivery is 3-7 business days. Other locations typically see delivery within 5-10 business days. After dispatch, you will receive a tracking link.

Q: Can I track my order?

A: Yes! Once we dispatch your order, we will send you an email or SMS. This includes a tracking number and a link so you can easily monitor your shipment’s progress.

Q: Do your pools come with installation?

A: Our product prices generally do not include installation services. However, we design our products for easy setup. We also provide detailed manuals and can offer guidance. For more complex systems, we can potentially connect you with local third-party installers.

Q: How do I choose the right filter or pump for my pool?

A: The correct choice depends on your pool’s volume, how often you use it, and your specific requirements. You can check the product descriptions for detailed specifications. For expert advice, please contact our customer support team.

Q: How should I maintain my pool?

A: Regular maintenance is crucial! We offer a full range of cleaning accessories, chemicals, and helpful guides on our blog. Our customer support team can also provide essential maintenance tips to keep your pool sparkling.

Q: What is your return policy?

A: You can return eligible products within 7 days of delivery. The item must be unused and in its original packaging. Please review our detailed Delivery & Returns Policy for full terms and conditions.

Q: What if I receive a damaged product?

A: If you receive a damaged or defective product, please report it within 24 hours of delivery. Include clear images. We will then arrange for a free replacement or a full refund promptly.

Q: Do your products come with a warranty?

A: Yes, most of our products include a 1-year manufacturer’s warranty. This starts from your purchase date. Please check the specific product page or the warranty card for full details and conditions.

Q: How can I contact customer support?

A: You can reach us via email at [Your Email Address, e.g., support@poolwale.com], by phone at [Your Phone Number, e.g., +91 8750041127], or through our “Contact Us” page on the website.

Q: What are your customer support hours?

A: Our support team is available from [e.g., Monday to Saturday, 10 AM to 6 PM IST]. We are ready to assist you during these hours.