Welcome to PoolWale.com (the “Site”), operated by Potent Water Care Pvt Ltd. These Terms and Conditions (“Terms”) define your access to and use of our Site and all products and services we offer. By accessing or using the Site, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Site.
1. Using the Site
- You must be at least 18 years old or have permission from a parent or guardian to use this Site.
- You agree to use the Site only for lawful purposes. You also agree not to restrict or inhibit anyone else’s use and enjoyment of the Site.
- You are responsible for providing accurate and complete information.
2. Products and Services Overview
Product Descriptions
We aim for maximum accuracy in describing our products. However, we do not guarantee that product descriptions or other site content are always accurate, complete, reliable, current, or error-free.
Pricing Information
All prices appear in Indian Rupees (INR) and include GST where applicable, unless we state otherwise. Prices can change without prior notice.
Product Availability
Product availability depends on our current stock. We reserve the right to stop selling any product at any time.
Installation Services
Our product prices typically do not include installation services. Installation remains the customer’s responsibility. We can offer guidance or connect you with third-party installers upon request.
3. Orders and Payments
Order Acceptance
Receiving an electronic or other order confirmation does not mean we accept your order. It also doesn’t confirm our offer to sell. We reserve the right to accept or decline your order at any time after receiving it, for any reason.
Payment Methods
We accept various payment methods. These include credit/debit cards, Net Banking, UPI, and Cash on Delivery (COD) for eligible pin codes and order values. We can change or withdraw payment methods at our discretion.
Cash on Delivery (COD) Orders
For COD orders, we may make a confirmation call or send a message to verify your order before dispatch. Failure to confirm may result in order cancellation.
4. Shipping and Delivery
- We offer fast and free shipping across India. Our Delivery & Returns Policy details specific delivery times and any charges.
- Ownership and risk of loss for your purchased products transfer to you once we deliver them to the carrier.
5. Returns, Refunds, and Warranty
- Our **Delivery & Returns Policy** and product-specific warranty statements fully detail our policies on returns, refunds, and product warranties.
- Many products include a 1-year India warranty. Please check the specific product page or warranty card for full details.
6. Intellectual Property
All content on the Site, including text, graphics, logos, images, product designs, and software, belongs to [Your Company Name] or its content suppliers. Indian and international copyright laws protect this content.
7. Limitation of Liability
[Your Company Name] will not be responsible for any direct, indirect, incidental, punitive, special, or consequential damages. These include damages arising from using or being unable to use this Site or from the products’ performance. This applies even if [Your Company Name] knew about the possibility of such damages.
8. Governing Law
These Terms and your use of the Site fall under and are interpreted by the laws of India. This excludes any conflict of law principles. Any legal action or proceeding related to this Site must take place exclusively in the courts located in [Your City, e.g., New Delhi], India.
9. Changes to Terms
We reserve the right to change these Terms at any time. If you continue to use the Site after we make changes, you accept the new Terms.